Kleenmaid Warranty

Terms and Conditions


1. Compass Capital Services Pty Ltd ABN 96 138 214 525 trading as Kleenmaid will provide parts and
labour to you the customer as set out herein.
2. Kleenmaid may engage a Service Agent to provide service under this warranty.
3. Kleenmaid’s Products come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
4. The benefits given to you under this Kleenmaid Warranty are in addition to other rights and
remedies to which you may be entitled under the Australian Consumer Law in relation to the Product
to which this Kleenmaid Warranty relates. Subject to the conditions below, the Product is warranted
by Kleenmaid and/or its agents to be free from defects in materials and workmanship for the
Warranty Period for normal Domestic Use.
5. Product Identification: -
a. Kleenmaid reserves the right to reject claims for any services or work where you cannot produce
for verification the serial number and a proof of purchase for the Product (including but not
limited to the original invoice).
b. this Kleenmaid Warranty will be voided if the serial number for the Product cannot be verified.
This is not intended to exclude, restrict or modify any right or remedy to which you may otherwise
be entitled under the consumer guarantee provisions of the Australian Consumer Law.
c. in the event that a request for repair is made against this Kleenmaid Warranty where the serial
number for the Product cannot be verified or you cannot produce for verification a proof of
purchase for the Product (including but not limited to the original invoice), the repairer will not
carry out any repairs on the Product and you will be charged a service call-out fee.
6. What is covered by this Kleenmaid Warranty: -
a. the Product is covered for faulty workmanship or parts that have failed under normal Domestic
b. Kleenmaid and/or its agents will determine by objective testing if there are any defects in the
Product and/or faulty workmanship.
c. this Kleenmaid Warranty is only applicable if repairs on Products are carried out within
Mainland Australia.
d. this Kleenmaid Warranty: -
i. covers a Product purchased as new, manufactured for use in Mainland Australia;
ii. commences from the date of delivery of the Product;
iii. provides for the labour and replacement parts necessary to maintain the Product in good
operating condition as specified in this Kleenmaid Warranty, however, if repair is needed because
of Product failure during normal Domestic Use, Kleenmaid has the option to repair or replace the
defective Product or part of the Product with a product or part of like kind and quality. A
replacement part may be new or reconditioned of like kind and quality and may cost less than the
original Product purchased and no charges or refunds will be made based on the replacement product
or part cost difference; and
iv. is only applicable when the Product is used and operated in accordance with the Manufacturer’s
7. What is not Covered by this Kleenmaid Warranty (excluded):-
a. any damage or failure to or of the Product or part of the Product:
i. due to the Product being inadequately serviced to manufacturer’s recommendations;
ii. resulting from environmental conditions including and not limited to dirt, dust, rodents,
insects, rust, corrosion, salt built-up, of or in any part of the Product;
iii. resulting from excessive use but fair wear and tear is excepted;
iv. resulting from installation by an unqualified or uncertified tradesperson;
v. resulting from poor or incorrect installation including and not limited to positioning and
externally fitted equipment such as plumbing and drainage, cabling, antennae or due to
incompatibility of connected equipment;
vi. caused by overheating as a result of sitting or positioning of the Product, where there is no
provision for adequate ventilation or adequate protection from excessive dust;
vii. if the Product has been dismantled, repaired or serviced by any person other than someone
authorised by Kleenmaid or its agents or representatives;
viii. caused by power surges or spikes, including and not limited to, mains power and
telecommunications connections, or to other unspecified sources, incorrect power current, voltage
fluctuation, amperage fluctuation, rust or corrosion;
ix. if the Product is dropped, collision of the Product with another object, use for which the
Product is not designed, damage to the Product caused by your own negligence, accidental or
deliberate misuse of the Product by you, theft, abuse, vandalism, flood, fire, earthquake,
electrical storms or any other act of God or any war related events; or
x. due to the introduction of abnormal heat loads to the Product;
b. costs of attendance and testing where no fault or defect covered by the terms of this Kleenmaid
Warranty is identified in the Product;
c. initial setup and installation of the Product;
d. normal maintenance costs and costs incurred through the installation of items listed as
requiring periodic replacement;
e. Products with removed or altered serial numbers;
f. broken or cracked glass other than transport damage to the initial point of delivery;
g. consumables such as but not limited to bulbs/globes, seals, filters, batteries and remote
h. removal and reinstallation of an internal component not performed by an authorised Kleenmaid
agent or representative or authorised service centre;
i. cosmetic or structural items; or
j. any failures due to interference from or with other products and/or sources.
8. This Kleenmaid Warranty ceases if: -
a. the Product ceases to carry the original manufacturer’s serial number or is sold at an auction;
b. the Product is rented; or
c. there is failure to pay monies owing on invoices as a result of non-warranty work being carried
out at the request of the end user as per point 16 below.

9. Service under this warranty may be limited by the area in which you live. Service to remote and regional areas may incur
additional travel costs which will be payable by you. You will be advised of this at the time you make a claim and Kleenmaid
arranges to attend your premises.
10. Neither Kleenmaid nor its representatives provide loan equipment under the terms of this
Kleenmaid Warranty.
11. Any unauthorised access to the internal hardware of the Product will void this Kleenmaid
12. Repair Notice: Products presented for repair may be replaced by refurbished Products of the
same type rather than being repaired. Refurbished parts may be used to repair the Products.
13. Replacement items are “like for like” and is not “new for old” and does not indicate in any way
that a faulty Product will be replaced with a new part or unit. “Like for like” may either be a
quality checked, refurbished or reconditioned unit of the same or later batch of
14. The cost of making a claim under this Kleenmaid Warranty is not covered by Kleenmaid, including
any costs of transportation or travel expenses between your home and your nearest authorised
service agent.
15. Kleenmaid accepts no liability for items that are lost, damaged, or stolen as a result of
freight, transport or storage. If you are required to transport the Product to an authorised
service centre, you must ensure that it is securely packed and insured.
16. On Public Holidays or other periods when regular business and wholesale operations are
temporarily ceased, repairer availability and warranty response times may extend beyond the
standard response times due to the unavailability of repairers and parts.
17. For any repair performed on a Product under this Kleenmaid Warranty where no fault can be
found, or the item is deemed by Kleenmaid or an authorised agent, to be not faulty under this
Kleenmaid Warranty, or the repair or fault is not covered under this Kleenmaid Warranty, a ‘No
Fault Found’ fee is payable by you. Kleenmaid will advise you of this cost and seek your agreement
to pay such costs before commencing such repairs.
18. Any repairs or services required that are outside the terms and conditions of this Kleenmaid
Warranty can be carried out at your request at your cost (including where the Product has not been
installed or set up correctly). Kleenmaid will always advise you of this cost and seek your
agreement to pay such costs before commencing such repairs. A credit card may be required prior to
the commencement of such services.
19. Extra charges will be payable by the customer should the Product not be readily accessible
without special equipment, such as but not limited to cranes and lifts or should the Product be
installed in a position that service access is blocked and/or repair work is not possible without
uninstalling the Product to gain access.
20. You, the customer, may be entitled to purchase an extended warranty in respect of the Product.
Any extended warranty will not be issued by Kleenmaid but by a third party. Any extended warranty
services will be provided directly by the third party as principal and not as agent for Kleenmaid,
under their extended warranty terms and conditions and not under this Kleenmaid Warranty.
21. To make a claim under this Kleenmaid Warranty, please have your proof of purchase and the
serial number of the Product ready and call (02) 9310 1207 during business hours.
22. This Kleenmaid Warranty is given by:
Name: Compass Capital Services Pty Ltd ABN 96 138 214 525 trading as Kleenmaid Business address:
Level 2, Suite 3, 204 Botany Rd, Alexandria NSW Australia 2015
Telephone: (02) 9310 1207
23. Definitions:
a. Australian Consumer Law means the Competition and Consumer Act 2010 (Cth).
b. Domestic Use means use of the Product for personal, domestic or household purposes.
c. Kleenmaid means Compass Capital Services Pty Ltd ABN 96 138 214 525 trading as Kleenmaid.
d. Mainland Australia means the following States and Territories of Australia: New South Wales,
Victoria, South Australia, Western Australia, Queensland, Tasmania, Northern Territory, Australian
Capital Territory.
e. Product means the appliance sold by Kleenmaid to you as evidenced by the original purchase
f. Service Agent means any independent service agent engaged by Kleenmaid to carry out any repair
or service under this warranty.
g. Warranty Period means for domestic use and for Products purchased on or after 1 January 2019 the
period of 60 months, otherwise 36 months. For non-domestic use 12 months or such alternative period
as may be specified.
UPDATE NOTICE: This Kleenmaid Warranty is current as at 1 December 2022 but is subject to variation
from time to time.

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